Frequently asked questions
Products, lab results, orders, shipping and refunds. If your question is not here, send us a message.
Products & lab results
Are your products for human use?
No. Every product on this site is sold strictly for in-vitro laboratory research. They are not for human or veterinary use, and are not intended to diagnose, treat, cure or prevent any condition.
How do I get the certificate of analysis for my batch?
Sign in to your account and open the product page. Lab results for every batch are listed under “Certificate of Analysis” for signed-in researchers. Your batch ID is printed on the vial.
What is tested on each batch?
Purity by HPLC, identity, and endotoxins where applicable. The tests run for a product are listed on its product page next to the lab reports.
How should peptides be stored?
Lyophilized vials keep for months in a refrigerator (2–8 °C) and longer in a freezer (≤ −20 °C), away from light. Short room-temperature exposure during transport is acceptable. Once reconstituted, refrigerate and use within the window stated on the product page.
Do you offer bulk or subscription pricing?
Yes. Every product page shows quantity tiers (6, 11 and 21 units), and the bulk buy page lists every product with its tier prices. Build a Box gives further savings when you combine 4, 6 or 8 compounds.
Orders & shipping
How can I track my order?
After checkout we email a courier tracking number, usually within 48 hours of dispatch. You can also see every order and its status under My account. If you have not received tracking within 48 hours, contact contact@elivena.co or +1 877-848-9272.
How do you ship temperature-sensitive products?
Temperature-sensitive products are packaged and delivered in medical-grade refrigerated gel-pack containers that maintain the right temperature during transit.
What are the shipping charges?
Regular Tracked Shipping (5–10 days): $15. Express Tracked Shipping (3–5 days): $25. Free shipping on orders over $200.
When will my order be shipped?
We aim to process and ship within 72 hours. During busy periods allow up to 5 business days.
When will my order arrive?
Regular tracked orders arrive within 5–10 business days. If your order has not arrived within 28 days of receiving the tracking number, we reship it at no extra cost (exceptions: incorrect shipping details, unclaimed packages, delivery refusals).
What issues can delay order delivery?
- Missing or incomplete order forms.
- Incorrect card information or declined transactions.
- International card blocks that have not been removed.
- Customs processing, extreme weather or peak shopping periods.
Cancellations & refunds
Can I cancel my order?
Yes, at no charge up until 11:59 PM CST on the day of purchase. Contact contact@elivena.co or +1 877-848-9272 and we take care of it.
Can I return a product?
We do not accept returns. If you are not satisfied with your purchase, contact our team and we will work with you to resolve it.
How do I get a refund?
For eligible cases we offer a replacement shipped to your original address, or a full refund or account credit for future purchases.
Will I qualify for a refund?
Refunds are considered case by case. Contact customer service to check eligibility.